![]() ![]() ![]() Pauses can lead to penalties, from lost pay to lost jobs. Many employees, whether working remotely or in person, are subject to trackers, scores, “idle” buttons, or just quiet, constantly accumulating records. Now digital productivity monitoring is also spreading among white-collar jobs and roles that require graduate degrees. employers track the productivity metrics of individual workers, many in real time, according to an examination by The New York Times. In lower-paying jobs, the monitoring is already ubiquitous: not just at Amazon, where the second-by-second measurements became notorious, but also for Kroger cashiers, UPS drivers and millions of others. Now, more and more, the clock is watching them. Since the dawn of modern offices, workers have orchestrated their actions by watching the clock. “You’re supposed to be a trusted member of your team, but there was never any trust that you were working for the team,” she said. If she forgot to turn on her time tracker, she had to appeal to be paid at all. Kraemer oversaw more than a dozen people, but mentoring them didn’t always leave a digital impression. Offline work - doing math problems on paper, reading printouts, thinking - didn’t register and required approval as “manual time.” In managing the organization’s finances, Ms. Kraemer noticed that the software did not come close to capturing her labor. Her new employer, which used extensive monitoring software on its all-remote workers, paid them only for the minutes when the system detected active work. The compensation was excellent: $200 an hour.īut her first paychecks seemed low. Her title, senior vice president, was impressive. 14, 2022Ī few years ago, Carol Kraemer, a longtime finance executive, took a new job. Produced by Aliza Aufrichtig and Rumsey Taylor Aug. What is gained, companies say, is efficiency and accountability. The Rise of the Worker Productivity Score Across industries and incomes, more employees are being tracked, recorded and ranked. ![]()
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